Consumer Connect - From Interview to Insight in Minutes

1Information We Collect

Personal Information

When you use Consumer Connect, we may collect the following types of personal information:

Account Information: Name, email address, company name, job title, and contact details
Usage Data: Information about how you interact with our platform, including features used and time spent
Audio/Video Content: Interview recordings, transcriptions, and related metadata that you upload or create
Communication Data: Messages, feedback, and support requests you send to us
Technical Information: IP address, browser type, device information, and operating system

Automatically Collected Information

We automatically collect certain information when you visit our website or use our services, including:

Log files and server data
Cookies and similar tracking technologies
Analytics data about your usage patterns
Error reports and performance metrics

2How We Use Your Information

We use your information for the following purposes:

Service Provision

• Transcribe and analyze your audio/video content
• Generate AI-powered insights and reports
• Provide dashboard and analytics features
• Enable collaboration and sharing

Platform Improvement

• Enhance AI accuracy and performance
• Develop new features and capabilities
• Improve user experience and interface
• Optimize platform performance

Communication

• Send account and service notifications
• Provide customer support
• Share product updates and announcements
• Process your inquiries and requests

Legal & Security

• Comply with legal obligations
• Protect against fraud and abuse
• Ensure platform security
• Enforce our terms of service

3Data Security & Protection

We implement industry-leading security measures to protect your data:

Encryption

• End-to-end encryption for all data
• AES-256 encryption at rest
• TLS 1.3 for data in transit
• Encrypted database storage

Compliance

• SOC 2 Type II certified
• GDPR compliant
• CCPA compliant
• Regular security audits

4Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Your Consent

When you explicitly authorize us to share specific information

Service Providers

With trusted third-party vendors who help us operate our platform (cloud storage, analytics, customer support)

Legal Requirements

When required by law, court order, or to protect our rights and safety

Business Transfers

In the event of a merger, acquisition, or sale of company assets (with proper notice)

5Your Rights & Choices

You have the following rights regarding your personal information:

📋 Access & Portability

Request access to your personal data and receive a copy in a portable format

✏️ Correction

Request correction of inaccurate or incomplete personal information

🗑️ Deletion

Request deletion of your personal data (subject to legal retention requirements)

⏸️ Processing Restriction

Request limitation of processing of your personal information

How to Exercise Your Rights

To exercise any of these rights, please contact us at support@enchantedlabs.ai or through your account settings. We will respond to your request within 30 days.

6Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

Account Data: Retained while your account is active and for 2 years after deletion
Content Data: Retained according to your subscription plan and deletion requests
Usage Analytics: Aggregated data retained for 3 years for product improvement
Legal Records: Retained as required by applicable law

7Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns:

🍪 Essential Cookies

Required for basic website functionality, security, and user authentication

📊 Analytics Cookies

Help us understand how users interact with our platform to improve services

🎯 Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness

⚙️ Preference Cookies

Remember your settings and personalize your experience

Managing Cookies

You can control cookies through your browser settings or our consent management platform. Note that disabling certain cookies may limit website functionality.

8International Data Transfers

As a global platform, we may transfer your data to countries outside your residence. We ensure adequate protection through:

Standard Contractual Clauses

EU-approved data transfer mechanisms

Adequacy Decisions

Transfers to countries with adequate protection

Binding Corporate Rules

Internal policies ensuring consistent protection

9Children's Privacy

Age Restrictions

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will promptly delete it.

Parental Rights

If you believe your child has provided personal information to us, please contact us immediately at support@enchantedlabs.ai so we can remove the information.

10Data Breach Notification

In the unlikely event of a data breach that may compromise your personal information:

⚡ Immediate Response

• Contain and assess the breach within 24 hours
• Notify relevant authorities within 72 hours
• Begin investigation and remediation

📧 User Notification

• Email notification within 72 hours
• Clear description of affected data
• Recommended protective actions

11Third-Party Services

We integrate with trusted third-party services to provide our platform functionality:

🛠️ Service Providers

Cloud Storage: AWS, Google Cloud (encrypted storage)
Analytics: Google Analytics, Mixpanel (anonymized data)
Communication: SendGrid, Twilio (transactional messages)
Payment: Stripe, PayPal (PCI DSS compliant)

🔗 External Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

12Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:

📅 Notification Process

• Email notification for material changes
• 30-day advance notice when possible
• Prominent website banner for major updates
• Updated "Last Modified" date on policy

✅ Your Options

• Review changes before they take effect
• Contact us with questions or concerns
• Opt out or delete account if disagreeing
• Download your data before account deletion

13Legal Basis & Jurisdiction

⚖️ Legal Basis for Processing

Contract Performance

Processing necessary for service delivery and account management

Legitimate Interest

Platform improvement, security, and fraud prevention

Consent

Marketing communications and optional features

Legal Obligation

Compliance with applicable laws and regulations

🌍 Governing Law & Disputes

Governing Law

This Privacy Policy is governed by the laws of India

Jurisdiction

Courts of Pune, Maharashtra, India have exclusive jurisdiction

EU Representative

For EU residents, contact our EU representative via support@enchantedlabs.ai

Supervisory Authority

EU residents have the right to lodge complaints with their local data protection authority

14Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Contact Details

support@enchantedlabs.ai

+91-88569 46303

Mailing Address

Sector 21, Plot No. 337, Yamunanagar PCNTD

Nigadi, Pune, Maharashtra 411044

India

Data Protection Officer

For specific privacy-related inquiries, you can contact our Data Protection Officer at:
dpo@enchantedlabs.ai

Account & Data Deletion

Need to delete your account and personal data? Visit our dedicated data deletion page for detailed information about what gets deleted, what gets retained, and how to request deletion.

Request Account Deletion

Privacy Policy