Skip to main content
CC
Consumer Connect
by Brainytots

Account & Data Deletion

Request the deletion of your personal account data and understand what information will be removed versus what business data will be preserved for compliance and operational purposes.

Response time: Within 30 days
GDPR Right to ErasureCCPA CompliantGoogle Play Policy

Important Notice

Account deletion is permanent and cannot be undone. Some business data may be retained for legal compliance, billing purposes, and to preserve the integrity of research data for other users. Please review what will be deleted versus retained below.

1Personal Data That Will Be Deleted

The following personal information will be permanently removed from our systems within 30 days:

Account Information

  • • Your name and personal details
  • • Email address
  • • Profile picture
  • • Login credentials
  • • Personal preferences
  • • Authentication tokens

Usage Data

  • • Personal dashboard settings
  • • User interaction logs
  • • Personal notification preferences
  • • Individual usage analytics
  • • Personal saved searches
  • • Individual feature preferences

Access & Role Data

  • • Your role assignments
  • • Personal access permissions
  • • Individual brand associations
  • • Your notification history
  • • Personal API keys
  • • Individual session data

Communication Data

  • • Support ticket history
  • • Personal messages
  • • Email correspondence
  • • Feedback submissions
  • • Survey responses (personal)
  • • Marketing preferences

2Business Data That Will Be Retained

The following business data will be preserved to maintain data integrity for other users and comply with legal requirements:

Research Data

  • • Interview recordings & transcripts
  • • Research insights & analysis
  • • AI-generated insights
  • • Cohort and demographic data
  • • Connect records and objectives
  • • Knowledge graph data

Business Records

  • • Company and brand information
  • • Billing and transaction records
  • • Platform usage analytics (anonymized)
  • • Error logs and system metrics
  • • Compliance and audit trails
  • • Aggregated research statistics

Why This Data Is Retained

  • • Legal Compliance: Tax records, regulatory requirements, audit trails
  • • Data Integrity: Preserving research validity for other users and ongoing studies
  • • Business Operations: Billing records, dispute resolution, fraud prevention
  • • Platform Security: System logs needed for security monitoring and incident response

3Data Anonymization Process

For retained business data, we implement comprehensive anonymization to remove any personally identifiable information:

Identifier Removal

Replace personal identifiers with random, non-reversible tokens

Data Aggregation

Combine individual data points into aggregated statistics

Secure Processing

Apply differential privacy techniques to prevent re-identification

4Data Retention Periods

Different types of retained data have specific retention periods based on legal and business requirements:

Financial & Billing Records

7 years

Required for tax compliance and audit purposes

Research Data & Insights

5 years

Maintains research integrity and enables longitudinal studies

System Logs & Security Data

3 years

Security monitoring and compliance with data protection laws

Anonymized Analytics

Indefinite

Aggregated, non-personal data used for platform improvement

5How to Request Account Deletion

To request deletion of your account and personal data, please follow these steps:

1

Send Deletion Request

Email us at privacy@enchantedlabs.aiwith the subject line "Account Deletion Request"

Include your account email address and confirm your identity

2

Identity Verification

We'll send you a verification email to confirm your identity and ensure the request is legitimate

This protects against unauthorized deletion requests

3

Data Processing

We'll process your deletion request within 30 days and send you a confirmation email

You'll receive a detailed report of what data was deleted

4

Account Deactivation

Your account will be immediately deactivated, and you'll lose access to all services

This action cannot be reversed - you'll need to create a new account to use our services again

Need Help or Have Questions?

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM IST
Response time: Within 24 hours

6Your Legal Rights

Under applicable data protection laws, you have the following rights:

GDPR Rights (EU Residents)

  • • Right to erasure ("right to be forgotten")
  • • Right to data portability
  • • Right to rectification
  • • Right to restrict processing
  • • Right to object to processing
  • • Right to withdraw consent

CCPA Rights (California Residents)

  • • Right to delete personal information
  • • Right to know what personal information is collected
  • • Right to opt-out of sale of personal information
  • • Right to non-discrimination
  • • Right to data portability
  • • Right to correct inaccurate information

Note: Some rights may be limited where retention is required by law, legitimate business interests, or to protect the rights of others. We'll explain any limitations in our response to your request.

Back to Privacy Policy